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Reporting an issue

If something's gone wrong with a booking, a listing, or another member's behaviour, the GearLend team is here to help.

What to report​

  • A problem with a specific booking (damage, a late return, a no-show)
  • A listing that looks inaccurate, misleading, or suspicious
  • Behaviour from another member that made you uncomfortable or breached GearLend's terms
  • Any suspected attempt to take a booking off-platform (see Why bookings must stay on GearLend)
  • A technical problem with the site itself

How to report it​

Email support@gearlend.com.au with:

  • Your account email
  • The booking reference or listing link, if relevant
  • A clear description of what happened

The team will follow up directly. Where a report involves a specific booking, it helps to raise it as soon as possible after the issue occurs rather than waiting.