How to book gear
Steps
- Search or browse for the equipment you need by category, location, or keyword.
- Check the listing for photos, condition notes, pricing, and the owner's availability calendar.
- Select your dates. GearLend prices rentals by shoot day, so see Understanding shoot-day pricing to understand what you'll be charged for.
- Verify your identity, if you haven't already. This is required before any booking can be completed. See Why GearLend verifies identity.
- Review and accept the rental agreement, then complete payment, which includes the rental cost, GearLend's community fee, and a refundable security deposit. See Understanding the community fee for what that fee covers. This sends a booking request to the owner.
- Wait for the owner to accept your request. Most owners respond quickly. If they decline it instead, you're automatically refunded in full, including the community fee.
- Coordinate pickup or delivery with the owner through the platform once your booking is confirmed.
Messaging the owner
You can message a gear owner through the platform before booking if you have questions about the equipment, its condition, or availability. Keep this communication on GearLend so there's a record attached to the booking.
Cancelling a booking
If your plans change, you can cancel free of charge within 2 hours of sending your booking request. After that, refund amounts depend on how close to pickup you cancel, and the community fee is no longer refundable. See Cancelling a booking as a renter for the full step-by-step guide and refund breakdown.
If the owner declines your request instead, you don't need to cancel anything: you're refunded in full automatically.