Refunds and cancellations

Renter cancellations

If you need to cancel a confirmed booking, do so from your account as early as possible. How much of your rental payment is refunded depends on how close to the booking start date you cancel — the specific cancellation terms are shown on the listing and at checkout before you book.

Owner cancellations

If a gear owner needs to cancel a confirmed booking — for example, if the equipment becomes unavailable — you'll receive a full refund of your rental payment and deposit.

Security deposit refunds

Security deposits are refunded separately from the rental payment, once the rental period has ended and the gear has been returned in the condition it was rented in. See Security deposits for more detail.

Questions about a specific refund

If a refund looks incorrect or hasn't come through as expected, contact support@gearlend.com.au with your booking reference and the team will look into it.